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Help: Ordering


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How do I place an order?

Select the size and quantity of the item you wish to buy and place it in your shopping bag. You can always check the content of your shopping bag by clicking on the 'Shopping Bag' icon that appears on the upper right-hand side of the page. You can remove the items you decide not to buy. If you're happy with the content of your shopping bag, you can proceed to the check out zone. Here, you can check your list once more and proceed by clicking the 'Continue' button. Then you must submit the shipping & billing information and proceed to the section where you will be asked for your credit card information (itself does not store your credit card details, please refer to our Privacy Policy). The billing information and your credit card information has to match one another in order to finalize your purchase. It's important that you supply a valid telephone number in order for us to be able to reach you in case of any problem that might occur during the delivery process. On the following section all the details regarding your order will be listed. After you check if all the information is correct you can click on the 'Place Order' button to place your order. A confirmation message will be sent to your e-mail address.

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Which methods of payment do you accept?

Unfortunately cheques or credit vouchers are not accepted. Payments with Visa, MasterCard, American Express, PayPal and itself-coins are accepted. The charge on your credit card statement will appear as '80000 Tanitim Iletisim'. All prices are listed in USD (US Dollar) currency unless otherwise stated.

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When will my credit card be charged?

Your credit card will not be charged for any ordered items until they are shipped. You will receive a further message of confirmation once your order has been shipped.

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Can I make additions to my already placed order?

Unfortunately, you can't do that. It's not possible for you to make additions to your order as hereitself.com does not store your credit card details. You need to place a new order.

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I did not receive the confirmation message!

As long as there are no technical problems, your confirmation message will be sent right after your order is placed. If there is no confirmation message in your inbox, please check the junk or spam folders. If you do not receive the confirmation message within two hours please contact us by sending an e-mail to help at hereitself.com

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Can I view my past orders?

Yes, you can view your past orders through the 'Orders' section in your 'Myself' page.

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How do I cancel my order?

You can cancel your order up to the point of shipment. In order to cancel you must send a request including your order number to help at hereitself.com . If your order has already been shipped you cannot cancel your order. You can return the products once your order has been delivered (for further information please check our Return Policy).

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What is the 'Address Book'?

'Address Book' is a section within your 'MySelf' page where you can enter as many shipment addresses as you like in order to speed up the check out process. You can add new addresses and update or delete older ones through MySelf > Address Book.

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There is a problem with my order but I'm unable to find an answer here!

Please contact us by sending an e-mail to help at hereitself.com . We will reply as soon as possible.